AI Bird Identification Data Processing Policy

This policy applies when you manually ask Tickwing to identify a bird in an eligible Moment. Tickwing uses the video only to prepare and operate the requested bird-species identification, return AI candidates, prevent abuse, troubleshoot the request, and maintain a limited audit record.

AI identification is optional. Choosing Not now creates no AI job and sends no video to FeatherID.

Tickwing orchestrates the request through its Moments AI service in Singapore. The video is then sent to FeatherID, a third-party bird-identification provider, for processing in mainland China. No automatic fallback to another region is authorized under this version.

This cross-region path means the submitted video and associated request data move from Singapore to mainland China for the requested identification.

Tickwing creates a short-lived staging copy for AI processing. The staging copy and extracted frames are separate from any canonical Moment video or private copy you have chosen to keep in Tickwing.

The AI staging copy and extracted frames are deleted as soon as practical after the job reaches a terminal state. Twenty-four hours is the exceptional maximum for failed cleanup, retry, or incident recovery. Customer media is not included in backups.

Deleting AI staging media does not delete a canonical Moment video or another private copy retained in Tickwing. Those copies follow their own product deletion controls.

Identification results may be retained for up to 30 days. Request metadata may be retained for up to 90 days. Redacted operational and audit logs may be retained for up to 180 days. These categories must not contain media, raw credentials, upload capabilities, receipts, object keys, private URLs, or authorization headers.

You may request deletion through Tickwing support or the privacy-request path available in Tickwing. After Tickwing verifies the request, online AI data covered by the request will be deleted within 72 hours unless retention is required by applicable law or an active security, fraud, or dispute investigation. Customer media remains excluded from backups.

FeatherID results are AI-generated candidates and may be incomplete or wrong. Tickwing does not change the Moment species automatically. You must review and explicitly confirm a candidate before Tickwing writes the species. Only a safely mapped, user-confirmed candidate may link to Birding Hub.

Tickwing records your account, the applicable consent and policy versions, the candidate bundle hash, the target request, and the server acceptance time. The receipt does not contain the video or provider credentials.

Tickwing will ask again when the consent or policy version changes, or when a material change affects the purpose, provider, processing region, data categories, retention, deletion terms, or your available controls.

For privacy questions or deletion requests, contact support@tickwing.com.

当你针对符合条件的 Moment 手动请求鸟种识别时，本政策适用。Tickwing 仅将视频用于准备和执行你请求的鸟种识别、返回 AI 候选、防止滥用、排查该请求以及保留有限的审计记录。

AI 识别为可选功能。选择“暂不识别”不会创建 AI 任务，也不会向 FeatherID 发送视频。

Tickwing 通过位于新加坡的 Moments AI 服务编排请求。随后，视频会发送至第三方鸟种识别服务 FeatherID，并在中国大陆处理。本版本不授权自动回退至其他地区。

该跨地区路径意味着，为完成你请求的识别，所提交的视频及相关请求数据会从新加坡传输至中国大陆。

Tickwing 会为 AI 处理创建短时暂存副本。该暂存副本和抽取的视频帧独立于你选择保留在 Tickwing 中的 canonical Moment 视频或其他私密副本。

AI 暂存副本和抽取的视频帧会在任务进入终态后尽快删除。仅在清理失败、重试或事件恢复时，异常保留上限为 24 小时。客户媒体不会进入备份。

删除 AI 暂存媒体不会删除 canonical Moment 视频或你保留在 Tickwing 中的其他私密副本；这些副本遵循各自的产品删除控制。

识别结果最长可保留 30 天，请求元数据最长可保留 90 天，脱敏的运行和审计日志最长可保留 180 天。这些类别不得包含媒体、原始凭据、上传 capability、receipt、object key、private URL 或 Authorization header。

你可以通过 Tickwing 支持渠道或 Tickwing 提供的隐私请求入口申请删除。Tickwing 验证请求后，请求覆盖的在线 AI 数据将在 72 小时内删除；适用法律或正在进行的安全、欺诈或争议调查要求保留的情况除外。客户媒体仍不会进入备份。

FeatherID 返回的是 AI 生成的候选，可能不完整或不准确。Tickwing 不会自动修改 Moment 鸟种。你必须查看并明确确认候选，Tickwing 才会写入鸟种。只有安全映射且由用户确认的候选才能跳转 Birding Hub。

Tickwing 会记录你的账号、适用的同意与政策版本、候选 bundle hash、目标请求以及服务端接受时间。该记录不包含视频或服务商凭据。

当同意或政策版本发生变化，或者处理目的、服务商、处理地区、数据类别、保留期限、删除条款或你的可用控制发生实质变化时，Tickwing 会要求你重新同意。

如有隐私问题或删除请求，请联系 support@tickwing.com。